Privacy policy

Last updated November 6, 2026. What we collect when you use onifix.com or contact us, and what we do with it.

Call +1 (774) 231 8655

OniFix is a family-run heating and cooling company serving towns west and north of Boston, Massachusetts.

What we collect

  • What you send us. When you fill in a form on this website, or one of our forms on Facebook or Instagram, we receive what you enter: usually your name, phone number, email address, address or town, and what you need help with.
  • How you found us. If you arrive from one of our ads or links, your browser remembers which ad or campaign it was for 90 days (in your browser's storage, not a cookie), and we receive that with your form.
  • Visit statistics. We count page visits ourselves, without cookies and without storing your IP address. We also use Google Analytics, which uses cookies to measure how the site is used.

How we use it

To answer your request, give you a price, schedule and carry out the work, and follow up on it. We also use it to see which of our ads bring in requests, so we don't spend money on ads that don't.

Who we share it with

We don't sell your personal information. We share it only with the companies that help us run our business, and only for that purpose:

  • our customer management system, where your request is handled;
  • the companies that host this website and its database, and that send our emails;
  • other contractors who help us complete your job;
  • Meta (Facebook and Instagram), as described under Advertising;
  • anyone the law requires us to share it with.

Advertising

We advertise on Facebook and Instagram. When you send us a form, we share your email address and phone number with Meta in a scrambled form that can only be matched, not read, together with your town and the ad you clicked, if any, so Meta can tell us which ads bring in requests.

On this website, Meta's own code (the Meta Pixel) may also run in your browser and set Meta's cookies, which let Meta see which of our pages you visit and show you our ads. Meta handles this information under its own privacy policy. You can choose what ads you see in your Facebook and Instagram ad settings.

When you fill in one of our forms on Facebook or Instagram, Meta sends us your answers, and we handle them like a form sent from this website.

Cookies

Google Analytics and the Meta Pixel set cookies. You can block or delete cookies in your browser's settings; the website still works without them.

How long we keep it

As long as we need it to serve you and keep our business records, and as long as the law requires. Ask us, and we'll delete what we don't have to keep.

Your choices

You can ask to see, correct or delete the personal information we have about you. Contact us and we'll take care of it.

Changes to this policy

When we change this policy, we update it on this page with a new date.